I was initially somewhat weary of purchasing a gem online, especially coming from someone with limited knowledge of jewlery. Though the extreme detail provided on their website and great customer service really helped my decision making. In particular, Caitlyn Perlman helped me with all questions I had in an un-assuming, timely manner through e-mail, online chat and phone. My questions ranged from shipping, return policy, and even cleaning and care for the stone. Most importantly, the stone showed up looking just how I anticipated it would (perfect). Though I have to admit, I was a bit concerned it wouldn’t, but the excellent 14-day return policy made the order a no-brainer. Overall, a very good experience. The only minor issue I had was at times I was not able to get someone on the phone, 4.5 star is what I’d like to give but in this case I’ll just round up.
Best Wishes,
James Pope