At The Natural Sapphire Company, we work hard to earn your trust. But from time-to-time, mistakes can happen. Perhaps a missed delivery deadline for a custom designed order; or perhaps an incorrect ring size that requires a minor adjustment. Regardless, we work hard to make things right, which is why we've earned a reputation for finding quick resolutions to most complaints should they arise. Below you will find a collection of honest customer reviews and testimonials sourced from independent, public review websites including Google Reviews, TrustPilot, Verified Reviews and others.
You are welcome to see these reviews yourself outside of our website at the following links:
Published on March 27, 2026
Everyone should know once the gem has shipped… you cannot change the address to deliver to. A tiny matter.. otherwise a great experience! Best Wishes,Michael Strycharz Here is the link to the original post on the google reviews.
Published on March 3, 2026
Delivery was received in good condition and a very close up inspection of the jewelry shows flawless craftmanship at a reasonable price. The website itself was a bit clunky and some of the items I had picked were already reserved which led to some minor frustration in selecting an item. However, the ability/process to create...
Published on February 10, 2026
They did a great job on the ring. There were a couple hiccups along the way but they were more than happy to take ownership and rectify the things that went wrong! Great quality products and high character team! Best Wishes,Emanuel Van Rijn Here is the link to the original post on the google reviews.
Published on October 23, 2025
Thank you to Neli and the team at Natural Sapphire Company for a beautiful ring. Loved the process and communication. I will say the Color looks a little different in person than online but still very happy with my purchase. Best Wishes,Haashua Fauna Here is the link to the original post on the google reviews.
Published on October 4, 2025
had to make an exchange and it was painless A+ Best Wishes,Glen Knox Here is the link to the original post on the google reviews.
Published on September 12, 2025
The ruby hearts are beautiful although smaller than they looked in the description pictures. Came in a really nice display box that my wife will love. Also came with a very nice package of all the paperwork . Best Wishes,Peter Holzwarth Here is the link to the original post on the google reviews.
Published on September 11, 2025
We worked with Neli to have my ring customized. They answered all of our questions and were prompt with their responses. There was a bit of a delay due to some source by issues, but they were still able to get the ring to me in time! Would definitely recommend working with them. Best Wishes,Megan...
Published on June 30, 2025
She’s gunna love it! Thank you. Best Wishes,Kyle Geseking. Here is the link to the original post on the google reviews.
Published on June 16, 2025
Product is awesome. Best Wishes,Priyanka Patne. Here is the link to the original post on the google reviews.
Published on May 16, 2025
Everything was great, especially the service. I ordered a necklace and it’s very beautiful. It did come with the cleaning solution and a brush to clean it. The packaging was super sealed, the box that the necklace came in is very nice. I wasn’t expecting the necklace to be super thin. I feel like it’s...
