Return Policy
Please note our return policy varies depending on the item/s you are considering for purchase.
Custom Jewelry Orders 'Made To Order'
Loose Sapphires & Finished 'Ready To Ship' Jewelry
Wedding Bands
Made To Order Custom Jewelry, aka "Design Your Own":
We offer a 14 day return window to review your one-of-a-kind custom piece of jewelry. If you are not completely satisfied with your item, you may return it for a full refund.
There are situations where we will reserve the right to change our return policy for unusual custom orders or clients we cannot confidently satisfy. We will contact you in writing about any changes to our return policy for your order if it does not meet our standard return policy.
Items must be returned in the same condition as they were sent. If the item is damaged in any way it WILL void our return policy. Also important to note: while you have possession of any item, you are fully responsible for its value and care. It is not insured under our policy once delivered.
We encourage our clients to preview the loose gemstone they are interested in before creating a custom order jewelry setting if you want more confidence before starting the production process. We also offer to-scale wax models of the setting using our 3D printers.
Please contact us to inquire about any questions or special circumstances that we can help you with at 212-869-1165 info@thenaturalsapphirecompany.com
For Loose Sapphire & Finished Jewelry Orders:
We offer a 14 day return window for you to review your sapphire or finished jewelry item. The 14 day period begins when you sign for and receive your item from the shipping carrier. If you are not completely satisfied with your item, you can return it for a full refund. While you have possession of any item you are fully responsible for its value and care.
If you need an extended inspection period, special circumstances can be agreed upon; however, they must be done so prior to the shipment of your item. Please contact us at 212-869-1165 to make special arrangements for an extended inspection period.
Please note:
Loose sapphires will not be accepted for a refund if they have been set, scratched, chipped, fractured, weigh differently or have been altered in any way. We strongly recommend that you do not set your gemstone with another jeweler until you fully intend to purchase it.
Wedding Band Orders:
Our wedding bands are made to order and are returnable for a full refund within 14 days after delivery is received. For some ring sizes (very small or large) we reserve the right to waive our return policy. In the event your purchase does not qualify for our return policy, we will contact you directly to notify you of your options prior to processing your order.
If you have any specific questions regarding returns, please call us at 212-869-1165 info@thenaturalsapphirecompany.com
Items must be returned in the same condition as they were sent. If the item is damaged in any way it will not be accepted for a refund. While you have possession of any item you are fully responsible for its value and care.
Special Conditions
We reserve the right to change a return policy on certain items/situations on a case by case basis, if so we will inform the client in writing prior to commencing a transaction.
Entirely unique custom designs initiated/designed by a client will often not be accepted for returns.
We reserve the right to decline service to individuals whom we feel we cannot properly accommodate.
Rush fees are not refundable.
How to Return an Item
If you have purchased an item that you would like to return, you must contact us to request an RMA number (Return Merchandise Authorization). Do not send in a return unless you have an RMA number. All shipments will be refused and returned to sender if an RMA has not been issued.
Depending on the value of the item you are returning, you will be given special instructions on how to send in a return.
Items returned MUST be in the same new condition as they were when they were delivered to you. We will NOT accept damaged items. Please review our return policies before calling in for an RMA number.
A refund will be issued after we receive your return. Shipping costs cannot be refunded. If you paid by credit card, the charge will be credited back to your card. If you paid by check or wire transfer, an ACH payment will be issues to the billing name on the order.
In order to deter potential theft, please do not write any words on the package shipping label that may allude to the contents of the package (such as gems, sapphires, jewelry, etc.). Do not declare the exact nature of the contents you are sending. If required by customs or the shipping company, specify the item is an "Antique Sample" or "Rock Crystal Sample".
Send returns to:
Please Note: NO insurance coverage OR value is to be declared on returned items. Our insurance company will issue insurance coverage on the return shipment once your RMA Number has been generated.
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Our Location
We are located at:
608 5th Avenue
Our normal business hours are Monday through Friday, 10AM to 6PM. Our last appointment time is 5PM.
We welcome clients and visitors to our showroom offices during normal business hours. We are not a traditional retail storefront, so appointments are required.
Feel free to contact us to make an appointment or to ask any questions about visiting our office!
We have very strict security procedures to enter our building and our offices. Appointments must be made in advance, and all guests must bring a valid photo ID for security when you arrive. Visitors should be willing to submit to metal detector testing.
Please view our Security and Fraud section to learn more about our security measures when visiting us in person.
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General Questions
1. What does "Status: On Hold" mean?
"On Hold" means an item is being previewed by another client, or in a payment plan, and is not available for
immediate delivery. The item may not sell and could be returned to us within a few days or weeks. If the item
is returned, its status will be changed to "Available" and it can be shipped immediately.
If an item is on hold, you can still decide to go through the purchase process online, putting you first in
line should it become available again. You will not be charged until the item is confirmed available for you,
as payments are run manually by our sales office vs. online at the time of purchase. Should it be sold prior,
we would never formalize your payment and would cancel the order.
If you are extremely interested in buying an item that has an "On Hold" status, you should complete the
online purchase process. You will have top priority in receiving the item if it becomes available.
2. What does "Status: Available" mean?
"Available" means just that - an item is available for sale and delivery. If you would like to buy the item,
you can complete the purchase process. You will receive confirmation of your order and will be notified when
your item has shipped. In most cases we ship ready to ship items on the same or next business day from New
York City. In some cases items may be en route from our processing offices elsewhere and may take longer to
ship. Made to order items vary in production time and are labeled on the individual listing pages. Please
inquire with our sales team about a specific item.
3. What are your "Setting Options" and how do they work?
Our "Setting Options" are the various mounting designs we offer for you to create a custom jewelry item. They include ring, earring, necklace, and pendant settings. We can set any of our sapphires or sapphire pairs in your desired setting option.
As sapphire specialists, our aim is to maintain the widest selection of loose sapphires that our customers can choose from. You can browse our jewelry setting designs and then pick a sapphire, or you can select a sapphire first and then pick a setting. Either way, our clients can create their own unique combination of a sapphire and a jewelry setting.
We have hundreds of setting options to choose from, but if you don't see what you are looking for, or you have an example of a piece you want to re-create, we are happy to work with you to create a specially commissioned piece.
If you have more questions about special setting designs please call us at 212-869-1165 . We can create anything!
4. How can I see what my custom setting will look like?
To help our customers better imagine their custom jewelry pieces, we provide two complimentary computer rendered images. Additionally, we can create and deliver a custom 3D wax model of the actual setting design for a nominal $95 fee (which is credited back to you with order of the setting).
5. Can I request to see more than one item at a time?
We can ship you the stone to view in person first if you'd like. A hold is placed on your credit card for the total amount of the stone. We'll then ship the stone to you and you'd have 5 days to preview it. If you wish to return it, you just send it back and the charges will drop. We cover the shipping to you and the insurance on the return package; you're just responsible for the postage fee on the return shipping.
If you see more than one item that you would like to preview, please call us directly at 212-869-1165 to discuss your order. We usually allow customers to compare more than one item at a time in person. However, please do not purchase multiple items online that you do not intend to buy without notifying us first.
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6. Our Warranty & Guarantee
The Natural Sapphire Company provides our customers with a Lifetime warranty against manufacturing defects on all the jewelry.
Our sapphires are guaranteed for life to be accurate in species and treatment determinations (if any) as stated in our listing details.
Some examples of possible Manufacturing Defects:
Porosity in precious metal (air bubbles in the metal, which compromise durability)
Metal purity stamp (alloy is not within FTC guidelines )
Laser welding joints incomplete
If you believe an item has a manufacturing defect please contact us immediately. Our warranty does not cover repairs or
alterations made by a 3rd party (another jeweler) unless a prior written agreement is made for repairs being authorized
by a 3rd party (example: ring resizing, prong tightening). Repair or service performed by a jeweler without prior
consent will void our lifetime warranty.
Manufacturing Defects will be repaired or replaced without charge.
Certificate Guarantee:
Purchasing a gemstone is often a significant investment, and we understand the importance of feeling confident in your choice. That's why we offer a lifetime guarantee
on the species and treatment classifications provided in our in-house certifications. If you submit the gemstone to a reputable lab and it is identified as a different
species or with a different treatment than what we stated, we will provide you with either a full refund or store credit.
Repairs / Damage / Normal Wear:
All types of jewelry can be affected by normal use, or accidents/trauma. This is especially true for rings worn on a
regular basis, since hands and fingers are very active and subjected to multiple risks in damaging jewelry. Our
manufacturing warranty excludes coverage for wear and tear and in rare instances of lost gemstones.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
Discoloration of gold/platinum caused by exposure to chemicals, Examples; cleaning acids, hot tubs used for bathing.
Precious metals, and especially prong set gemstones can wear down over time and may require restoration.
Thread in clothing can catch a loose prong over time; bending to everyday wear allowing a gemstone to fall out.
The loss of a gemstone caused by an accident/trauma damage.
We strongly suggest prongs that hold gemstones be visually inspected for any possible loosening from normal wear so that
repairs required to preserve the integrity of the jewelry are made.
Repairs that are not covered under our lifetime warranty will be given a price quote by one of our professional service
representatives for approval before work is performed.
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7. Extend Accidental Damage (ADH) Protection Plans (Available for US Orders Only)
Over the years we've worked with several different insurance companies and extended warranty service providers.
We have been very impressed with Extend's service and value, and have since partnered with them to offer exclusive accidental damage and extended protection plans for the majority of our jewelry offerings.
We believe the value that Extend offers is exceptional and worth the peace of mind.
Plan Details
Accidental Damage (ADH) Coverage:
Yes
Term:
5 Years -or-
Deductible:
$0
Plan Summary & FAQ
1. What is an Extend Jewelry Accidental Damage from Handling (ADH) Protection Plan?
The Extend Jewelry ADH Protection Plan is in effect from day one alongside the manufacturer's limited
warranty , and provides coverage for accidental damage, and defects in workmanship and/or materials,
including operational failure from normal wear & tear. This includes broken, bent or worn prongs, clasps
and hinges; knotted or broken links in necklaces and bracelets; broken or lost pins and earring posts;
stretched or broken pearl necklaces; and cracked or thinning ring shanks.
This plan also includes services
for the covered product such as ring sizing (excluding initial ring sizing at the time of purchase);
refinishing and polishing; rhodium plating white gold; resetting of diamonds and gemstones; repair of
chipped or cracked stones (including center stones); and
replacement for loss of diamond or
gemstone center stone(s) and/or side/enhancement stones
due to a defect in the setting or ADH.
This plan does not cover theft or damage caused by abuse or misuse. You can find more details in Extend's Service Agreement w/ Terms and Conditions
2. I bought a Jewelry ADH Protection Plan, but my issue is a manufacturer's defect. Who do I
contact for a claim?
If you still fall under the manufacturer's warranty period, please reach out directly to us. If
the issue was a result of accidental damage, or falls outside of the manufacturer's warranty period, please file a claim online through the
Extend Customer
Claims Portal
for immediate service, or contact Extend's Customer Care Team at 1-877-248-7707 .
3. How many times can I use the Extend Jewelry ADH Protection Plan?
As part of the Extend Jewelry ADH Protection Plan, you will either get your jewelry item repaired or you
will get a single replacement of a like or comparable product should it become defective. This will be up
to Extend's discretion and the damage occurred to your jewelry item. You can also file a claim to request
additional services including ring sizing (excluding initial ring sizing at the time of purchase); refinishing
and polishing; tightening of stones, and more.
4. What are the benefits of an Extend Jewelry ADH Protection Plan?
Extend provides peace of mind and financial protection should there be accidental damage to your
jewelry item. Additionally, when the manufacturer's warranty expires, the Extend Jewelry ADH
Protection Plan will continue to cover accidental damage, as well as defects from workmanship and/or
materials, including operational failure from normal wear & tear. Extend is a reliable service that makes
purchasing and filing claims on protection plans seamless through an easy-to-use online portal and
great customer experience team.
5. What products are covered?
The Extend Jewelry ADH Protection Plan covers bracelets, earrings, necklaces, rings, charms &
pendants, jewelry sets, body jewelry, anklets, brooches & lapel pins priced under $50,000 USD.
The Extend team works with partner merchants to identify all eligible products and match them to a protection plan.
6. What information do I need to utilize my Extend Jewelry ADH Protection Plan?
Please have your contract ID and/or email address handy in order to file a claim through the
Extend Customer
Claims Portal
, or by contacting Extend's Customer Care Team at 1-877-248-7707 .
If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone
at 1-877-248-7707 , or may receive assistance to file the claim on your behalf through the
Extend Customer
Claims Portal
.
7. Where is my contract ID?Once we receive your order we work hard behind the scenes to create your perfect piece of jewelry. When production is complete and we prepare to ship your item to you, we will submit your protection contract to Extend. When this happens, you will receive an email directly from Extend with all of your coverage details, including:
Contract ID
Warranty Term Length
Coverage Dates
Product Name
Coverage begins the moment you receive your item.
Please contact the Extend Customer Care Team if you receive your item but have not yet received this email:
WarrantyOps@Extend.com .
8. If a product covered by Extend is replaced under the MFR warranty, does the Extend plan
cover the new product?
Yes, the replacement product will continue to be covered under Extend's Jewelry ADH Protection Plan.
9. What is the process to file a claim under an Extend Jewelry ADH Protection Plan?
Extend makes it easy for Customers to file a claim either through the call center or the online portal.
Below are the steps you may go through to have your jewelry item repaired or replaced:
The Customer provides a contract ID, email address, or another piece of identifying information
to Extend.
Extend entitles (validates) contract coverage by ensuring the plan is active.
The Customer answers a few adjudication questions about the defective item (ex: when the item
broke, what happened, etc).
The Customer will be issued a shipping label via email to return the defective item.
Once the item is shipped, they will receive an approval confirmation email with a link to
purchase a new item and/or updates around the item being repaired or serviced.
The Customer will be prompted to buy an additional Extend Jewelry ADH Protection Plan on the
new jewelry item during the checkout process on the Merchant's website.
If the item was repaired or serviced, the Customer's Extend Jewelry ADH Protection Plan will
still be valid. They will have additional repairs or services available for the length of the
protection plan, up to the limit of liability (retail price) of the original purchased item.
10. If I experience any complications during the Extend Claims process, what can
I do?
The Customer can contact the Extend Customer Care Team in the
Extend Customer
Claims Portal
or over the phone
at 1-877-248-7707 .
11. Can I cancel my Extend Protection Plan? What is the refund policy?
Yes, you may cancel your coverage at any time. Should you cancel within the within the return window defined by our Return Policy
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8. Our Media Imaging Guarantee
As an e-commerce jewelry company, we understand the concerns about shopping for such unique items online. Great care is taken to capture our items' true color properties. Our photographers try to capture the most accurate color and clarity of all of our sapphires and jewelry.
However, we do not have control over the brightness and color settings of individual home computer monitors. While we test the color accuracy of all of our images across multiple monitors, there is no uniform standard in brightness or color tone from one monitor to the next. Please keep in mind these limitations when viewing an item.
9. Third Party Lab Reports
We provide in-house reports for all of our sapphires and jewelry. Clients are given the option to choose printed or emailed reports. Printed reports for items over $300 will be sent free of charge, and reports will be emailed for all items under that price point (unless you choose to upgrade to printed reports for a small fee). Third party lab reports cannot be replaced, so those will be sent once we confirm the client is keeping the item.
10 .Do we sell 2nd hand (previously owned) jewelry?
The majority of our clients are purchasing for an engagement or other emotionally significant occasion. For this reason, and from the frequent request of our customers, we only sell newly made jewelry and recently mined gemstones. We do not sell items that have been purchased previously, i.e. broken engagements, 2nd hand or estate jewelry.
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Grading, Sizing & More
Ring Sizing
We use the US system for ring sizing. Below is a ring size comparison chart for the different international systems.
USA Size
0000
00
0
1/2
3/4
1
1 1/4
1 1/2
1 3/4
2
2 1/4
2 1/2
2 3/4
3
3 1/8
3 1/4
3 3/8
3 1/2
3 5/8
3 3/4
4
4 1/4
4 1/2
4 5/8
4 3/4
5
5 1/8
5 1/4
5 3/8
5 1/2
5 3/4
5 7/8
6
6 1/4
6 1/2
6 3/4
7
7 1/4
7 1/2
7 3/4
8
8 1/4
8 1/2
8 5/8
8 3/4
8 7/8
9
9 1/8
9 1/4
9 3/8
9 1/2
9 5/8
9 3/4
10
10 1/4
10 1/2
10 5/8
10 3/4
11
11 1/8
11 1/4
11 3/8
11 1/2
11 5/8
11 3/4
11 7/8
12
12 1/2
12 3/4
13
Diam. Inch
.390
.422
.454
.474
.482
.487
---
.503
---
.520
---
.536
---
.553
---
---
---
.569
---
---
.585
---
.601
---
---
.618
---
---
---
.634
---
---
.650
---
.666
---
.683
---
.699
---
.716
---
.732
---
---
---
.748
---
---
---
.764
---
---
.781
---
.797
---
---
.814
---
---
---
---
.830
---
---
.846
.862
---
.879
Diam. MM
9.91
10.72
11.53
11.95
12.18
12.37
12.60
12.78
13.00
13.21
13.41
13.61
13.83
14.05
14.15
14.25
14.36
14.45
14.56
14.65
14.86
15.04
15.27
15.40
15.53
15.70
15.80
15.90
16.0
16.10
16.30
16.41
16.51
16.71
16.92
17.13
17.35
17.45
17.75
17.97
18.19
18.35
18.53
18.61
18.69
18.80
18.89
19.10
19.22
19.31
19.41
19.51
19.62
19.84
20.02
20.20
20.32
20.44
20.68
20.76
20.85
20.94
21.08
21.18
21.24
21.30
21.49
21.89
22.10
22.33
Circum. MM
31.1
33.7
36.2
37.5
38.3
38.9
39.6
40.2
40.8
41.5
42.1
42.7
43.4
44.0
44.3
44.6
44.9
45.2
45.6
45.9
46.5
47.1
47.8
48.1
48.4
49.0
49.3
49.6
50.0
50.3
50.9
51.3
51.5
52.2
52.8
53.4
54.0
54.7
55.3
55.9
56.6
57.2
57.8
58.4
58.4
59.0
59.1
59.4
59.7
60.0
60.3
60.6
60.9
61.6
62.2
62.8
63.1
63.5
64.1
64.3
64.7
65.0
65.3
65.7
66.0
66.3
66.6
67.9
68.5
69.1
British
---
---
---
A
A 1/2
B
B 1/2
C
C 1/2
D
D 1/2
E
E 1/2
F
F 1/2
---
G
---
G 1/2
H
H 1/2
I
I 1/2
J
---
J 1/2
K
---
K 1/2
L
---
L 1/2
M
M 1/2
N
N 1/2
O
O 1/2
P
P 1/2
Q
Q 1/2
---
R
---
R 1/2
---
S
---
S 1/2
---
T
---
T 1/2
U
U 1/2
V
---
V 1/2
W
---
W 1/2
---
X
---
X 1/2
Y
Z
Z 1/2
---
French
---
---
---
---
---
---
---
---
---
41 1/2
---
42 3/4
---
44
---
---
45 1/4
---
---
46 1/2
---
47 3/4
---
49
---
---
50
---
---
51 3/4
---
---
52 3/4
---
54
---
55 1/4
---
56 1/2
---
57 3/4
---
---
59
---
---
---
60 1/4
---
---
---
61 1/2
---
---
62 3/4
---
63
---
---
65
---
---
---
66 1/4
---
---
67 1/2
68 3/4
---
---
German
---
---
---
---
---
---
---
---
---
13 1/2
---
13 3/4
---
14
---
---
---
14 1/2
---
---
15
---
15 1/4
15 1/2
---
15 3/4
---
---
---
16
---
---
16 1/2
---
17
---
17 1/4
---
17 3/4
---
18
---
18 1/2
---
---
---
19
---
---
---
19 1/2
---
---
20
---
20 1/4
---
---
20 3/4
---
---
---
21
---
---
---
21 1/4
21 3/4
---
22
Japan
---
---
---
---
---
1
---
---
---
2
---
3
---
4
---
---
5
---
6
---
7
---
8
---
---
9
---
---
10
---
---
---
12
---
13
---
14
---
15
---
16
---
17
---
---
---
18
---
---
---
19
---
---
20
21
22
---
---
23
---
---
---
24
---
---
---
25
26
---
27
Swiss
---
---
---
---
---
---
---
---
---
1 1/2
---
2 3/4
---
4
---
---
5 1/4
---
---
6 1/2
---
7 3/4
---
9
---
---
10
---
---
11 3/4
---
---
12 3/4
---
14
---
15 1/4
---
16 1/2
---
17 3/4
---
---
19
---
---
---
20 1/4
---
---
---
21 1/2
---
---
22 3/4
---
23 3/4
---
---
25
---
---
---
26 1/4
---
---
27 1/2
28 3/4
---
---
Don't know your ring size?
Open and print this ring sizing PDF . Follow the instructions to get the closest approximation of your ring size. We additionally have plastic ring sizers that can be shipped free of charge at customers' request.
Helpful Tips:
Wider bands can fit more snugly than thinner bands, so consider band width when sizing.
Our dominant hand is usually a bit larger, make sure to measure the correct hand or take this into consideration.
Take into account your temperature at the time of sizing; our fingers are larger when we are hot, and smaller when we are cool!
If you really can't figure it out, size 6-6.5 is average for a woman.
Please note: Our ring sizing chart is based on the US system for ring sizing and provides an approximate ring size only. When used correctly, it is very accurate.
Re-sizing: The first ring re-sizing is provided free of charge if requested within three (3) months of date of purchase. Customers are only responsible for the shipping fees to us and return shipping. We can even re-size engraved items! Eternity Bands are excluded due to their unique design. Please keep in mind we may not be able to accommodate larger changes in size. Please contact your sales representative or info@thenaturalsapphirecompany.com
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Stone Size Chart
Please click here to open a PDF of our stone size chart .
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Stone Shape Chart
The chart below features common gemstone shapes. The most popular shapes for colored gemstones are round, cushion, emerald, radiant and princess. If you would like more information regarding the characteristics of each shape, please call us to speak with a gemologist who will be happy to help you select your sapphire.
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Clarity Grading
While diamonds have an internationally established grading system, there is no official standardized method to analyze clarity in sapphires. Usually, the jewelry
industry grades colored gemstones at eye level rather than the diamond standard of 10x magnification.
Below is the scale we use to grade clarity in our gemstones at eye level.
Grade
Description
Eye Clean
The gemstone is free from eye visible inclusions, but not necessarily at 10x magnification.
Very Slightly Included
Inclusions are slightly visible on close eye inspection, but don't detract the viewer's eye from the stone's brilliance in face-up view.
Slightly Included
Inclusions are visible at eye view, light and/or color reflection is slightly inhibited.
Included
Inclusions significantly or completely prevent light from reflecting within the gemstone.
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Color Intensity Grading
Color is generally considered to be the number one feature that determines the quality of a colored Sapphire. The color intensity scale refers to
the saturation of color found in the stone, or the degree of lightness or darkness that is viewed. It is important to note that for most stones, "Vivid"
is considered the highest caliber of intensity grading. It is important to keep in mind that color is very subjective and each person may find a different
level of saturation attractive to them.
The below chart is helpful in identifying different levels of saturation.
Grade
Description
Vivid
Vivid is the finest color intensity rating. This classification is used for the finest quality color saturation within the gemstone, without color becoming overly ‘dark’.
Intense
Intense is one shade less than Vivid. This is an exceptionally fine color intensity classification.
Medium Intense
Medium Intense saturation shows excellent color quality but becoming less saturated especially when viewed in bright lighting conditions.
Medium
A medium color intensity is given stones that have a 50% color saturation.
Medium Light
Medium Light intensity could be considered to fall in a range of 25-45% color reflection. This usually exhibits a 50%+ white component of light reflection.
Light
This classification is reserved for a gemstone that shows a majority of white reflection or a very pastel color intensity.
Very Light
Very Light has a very low color intensity.
Near Colorless/Faint
This grading is for gemstones that are almost colorless. A slight tint of color may be visible.
Colorless
A gemstone that has no color (sometimes referred to as “white”).
Dark
Dark saturation is normally reserved for gemstones that have almost no light escaping from the gemstone, the color is near or close to opaque.
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Sapphire and Metal Care
About Our Jewelry
We create our jewelry items in a variety of different precious metals including: white gold, yellow gold, rose gold, and platinum. We also offer different karat weights for our gold items, including 14K and 18K gold.
The best way to clean your precious metal jewelry is with soap and water and a small brush or cloth. It can be best kept clean by avoiding wearing items in the shower, washing hands or doing dishes. These activities can cause a build up of grime and soap residue.
Please click here to open a PDF of our sapphire care guide to learn more about proper gemstone care.
Please click here to open a PDF of our metal care guide to learn more about proper precious metal jewelry care.
About Sapphire Durability
Sapphires are classified as a 9 on the Mohs scale of gemstone hardness. The only stone harder is a diamond with a top rating of 10. With such incredible hardness, sapphires make a great diamond alternative and are a go-to for everyday wear over many softer stones. That being said, hardness mostly refers to how easy it is to scratch a stone, not chip. Any stone, including sapphires and diamonds, may be chipped when colliding or in frequent contact with another hard surface.
Some examples of things to be aware of: washing dishes with granite countertops / porcelain sinks; working out in a gym; playing a sport; etc. Any time where your hands are making contact with a hard surface, or where pressure may placed on them is something that should be considered as risky with any jewelry - sapphires and diamonds included. The best recommendation is to remove your sapphire or diamond jewelry before any activity that may cause it harm.
About Rhodium
Like palladium and platinum itself, rhodium is a member of the platinum group. It is one of the rarest and most expensive precious metals in the world. Rhodium-plating is widely used as the final step in the finishing process for fine jewelry. It adds a gleaming white finish to the slight golden hue of even the highest karat white gold.
Rhodium plating is tarnish-resistant and tremendously durable, but it can fade with time due to wear and body chemistry. If you detect any change in the tone of your jewelry, it can easily be re-plated and restored to its original gleam.
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Payment
Payment Methods
We accept the following credit/debit cards:
Visa MasterCard American Express Discover Paying with a credit card is the safest and most secure way to pay; both the customer and the business are protected from fraud.
We also accept bank wire transfers, personal checks, as well as stablecoin crypto USDC and USDT. If you would like to pay via one of these methods, please contact us so we can manually process your order.
Financing Availabile
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You are welcome to contact us at 212-869-1165 between 10AM and 6PM EST if you have any questions about ordering an item or our accepted payment methods.
Payment in full is required before production begins for all orders with a custom setting option.
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Shipping, Insurance and Liability
We ship worldwide on a daily basis. Depending on your location and the value of the item you purchase,
your item will be sent via FedEx or United States Postal Service (USPS). Most ready to ship items ship
the same or next business day from our NYC offices, although there may be a few exceptions. Made to order
items vary in production time and are labeled on the individual listing pages. Please reach out with any
questions regarding shipping speed. All client details, including shipping addresses, must match the
authorization information of the credit card used. If you would like your shipment sent to a non-confirmed
address, you can arrange to add an "alternative confirmed address" with your credit card company, call us
at 1-888-228-7167 , or
email us . If paying by wire transfer we will ship anywhere you
request. Signature is REQUIRED for all deliveries. Customers are responsible for all items after the
package has been signed for.
Below is a guideline for shipping costs and delivery times:
U.S. Domestic Shipping
Orders Over $300
Shipping Option Delivery Signature Insured Tracking Fee
FedEx 2nd Day 2 Business Days
Yes
Yes
Yes
FREE
FedEx Next Day Next Business Day
Yes
Yes
Yes
$25
Orders Under $300
Shipping Option Delivery Signature Insured Tracking Fee
USPS Priority Insured Mail 2 - 5 Business Days
Yes
Yes
Yes
FREE
FedEx 2nd Day 2 Business Days
Yes
Yes
Yes
$20
FedEx Next Day Next Business Day
Yes
Yes
Yes
$45
International Shipping
Please Note: If FedEx determines that your shipping address qualifies as a "Remote Delivery Area", an additional shipping fee may be required. Our sales team will notify you of any additional fees due at the time of shipping if this applies to your order.
Orders Over $300
Shipping Option Delivery Signature Insured Tracking Fee
FedEx Economy 5 - 10 Business Days
Yes
Yes
Yes
FREE
FedEx Priority 2 - 4 Business Days
Yes
Yes
Yes
$25
Orders Under $300
Shipping Option Delivery Signature Insured Tracking Fee
USPS Priority Insured Mail 5 - 14 Business Days
Yes
Yes
Yes
$20
FedEx Economy 5 - 10 Business Days
Yes
Yes
Yes
$40
FedEx Priority 2 - 4 Business Days
Yes
Yes
Yes
$65
All deliveries are sent to street addresses only. PO Boxes are not accepted as shipping destinations.
U.S Shipments scheduled for Friday have the option for Saturday delivery, or delivery the following Monday. Please call or email us directly to set up a Saturday delivery. Saturday delivery is not available for international shipments.
International shipments may be subject to customs fees, import duties, taxes, and other charges. These additional charges required for customs clearance are the responsibility of the recipient. Please contact us to inquire about import fees that you might be required to pay to FedEx. In our experience the fees and import duties have been minimal to most destinations.
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USA Sales Tax
Please note that US sales tax requirements may be subject to change due to the recent Supreme Court ruling on sales tax.
For US Orders, we collects sales tax on orders shipped to addresses in the following US States: Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Indiana, Illinois, Indiana, Massachusetts, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington State and West Virginia.
We use a 3rd party service for calculating current sales tax rates in each US State. Taxes and duties on orders will be calculated based on the rates in effect the date your order ships.
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For International Clients: Import Customs, Duty / VAT / GST
Although taxes are never enjoyable to pay, the process of delivery and tax payments through FedEx has been very accommodating in our experience and most shipments arrive within a few days from New York.
VAT/GST can vary depending on your country. Some countries levy a customs duty or other taxes on importation of gemstones and/or jewelry. We cannot assume any of these related government taxes or processing fees, it is entirely the responsibility of the buyer to pay these costs to the delivery service or clearance broker prior to delivery. In addition to the formal VAT/GST fees charged there may also be associated processing fees levied.
With many years of exporting around the world we have compiled a comprehensive list of what you can expect to pay in related taxes in the following countries. Please note that the following list is based on previous deliveries to the country in question and you should always confirm customs charges with your local customs department for more accurate and current charges.
Click to advance to the country import information:
(If your country is not listed here please contact us for more information)
AUSTRALIA
Australia is our 2nd most popular international shipping destination. For this reason we continue to monitor current tax and fee rates so we can best assist you in what to expect in additional costs of receiving an item from us. We pay for Fedex shipping and insurance for you. Fedex will deliver to your door and take care of all customs procedures for you.
A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
Australian import taxes are calculated on imported goods with a value over AU$1,000 and consist of 3 parts:
Customs Duty:
On loose gemstones - none
On finished jewelry - 5%
GST tax - 10% on the total of your purchase in AUD + customs duty.
Import Processing Charge:
$88.00 on items AU$1,000 - AU$10,000
$190.00 on items over AU$10,000
In addition, if the total amount of import taxes exceeds AU$300, FedEx imposes an Advancement Fee of 2.5% of the total amount of import taxes.
If you decide to return your item you will be able to have your tax payment refunded through filing forms which can be found on this website .
Although taxes are never enjoyable to pay, the process of delivery and tax payments through FedEx has been very accommodating in our experience and most shipments arrive within a few days from New York.
AUSTRIA
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 20%
JEWELRY : Duty: 2.5%, VAT: 20%
BELGIUM
Unfortunately, we are unable to ship loose gemstones or jewellery to Belgium. Belgium specifically prohibits the importation of loose gemstones or jewelry by individuals.
READ MORE HERE:
CANADA
Canada being our neighbor is one of our most popular international shipping destinations. For this reason we continue to monitor current tax and fee rates so we can best assist you in what to expect in additional costs of receiving an item from us. We pay for Fedex shipping and insurance for you. Fedex will deliver to your door and take care of all customs procedures for you.
A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
Canadian import taxes are calculated as follows:
LOOSE GEMSTONES : Duty: 0%, GST: 5%
JEWELRY : Duty: 0%, GST: 5%
Some provinces also levy a sales tax known as PST which is added to the federal GST to make up a Harmonized Sales Tax (HST). Some provinces do not. The following is a list of provinces and the total tax (total HST inclusive of federal GST 5% mentioned above) you can expect to pay:
Alberta 5%
British Columbia 12%
Manitoba 13%
New Brunswick 15%
Newfoundland & Labrador 15%
Nova Scotia 15%
Northwest Territories 5%
Nova Scotia 15%
Nunavut 5%
Ontario 13%
Prince Edward Island 15%
Saskatchewan 11%
Yukon 5%
Quebec 15%
CYPRUS
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 19%
JEWELRY : Duty: 2.5%, VAT: 19%
DENMARK
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 25%
JEWELRY : Duty: 2.5%, VAT: 25%
FRANCE
LOOSE GEMSTONES : Duty: 0%, VAT: 20%
JEWELRY : Duty: 2.5%, VAT: 20%
VERY IMPORTANT : If you are having your gemstone or jewelry shipped to France, you need to be aware of a French law that prohibits courier services like Fedex from using their own in-house brokers to do customs clearance as is the norm in other countries.
GREAT BRITAIN / UNITED KINGDOM
The UK is our most frequent international destination. Thank you to our many UK based clients!
Although duty is never enjoyable to pay, purchasing from us isn't more expensive than purchasing an equal valued item locally. Did you know that 20% VAT is priced into purchasing jewelry items available for sale in the UK? Learn more about that here:
When you order from us we pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related VAT. FedEx may contact you prior to delivery for payment of VAT before they release the item for delivery. Payment of VAT can be made with a credit card to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 20%
JEWELRY : Duty: 2.5%, VAT: 20%
GERMANY
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 19%
JEWELRY : Duty: 2.5%, VAT: 19%
HONG KONG
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 0%
JEWELRY : Duty: 0%, VAT: 0%
IRELAND
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 23%
JEWELRY : Duty: 2.5%, VAT: 23%
ITALY
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 22%
JEWELRY : Duty: 2.5%, VAT: 22%
MONACO
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 19%
JEWELRY : Duty: 2.5%, VAT: 19%
MALAYSIA
Both gemstones and jewelry are TAX FREE into Malaysia!
We pay for Fedex shipping and insurance for you.
LOOSE GEMSTONES : Duty: 0%, GST: 0%
JEWELRY : Duty: 0%, GST: 0%
NEW ZEALAND
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, GST: 15%
JEWELRY : Duty: 5%, GST: 15%
NETHERLANDS
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 21%
JEWELERY : Duty: 2.5%, VAT: 21%
POLAND
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 23%
JEWELRY : Duty: 2.5%, VAT: 23%
RUSSIA
Unfortunately we are unable to ship to Russia as gemstones are not permitted to be imported via courier.
SWITZERLAND
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 7.7%
JEWELRY : Duty: 0%, VAT: 7.7%
SINGAPORE
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, GST: 7%
JEWELRY : Duty: 0%, GST: 7%
SOUTH AFRICA
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 15%
JEWELRY : Duty: 20%, VAT: 15%
SWEDEN
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 25%
JEWELRY : Duty: 2.5%, VAT: 25%
THAILAND
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 7%
JEWELRY : Duty: 20%, VAT: 7%
TAIWAN
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 5%, Trade Promotion Fee: 0.04%
JEWELRY : Duty: 0%, VAT: 5%, Trade Promotion Fee: 0.04%
TURKEY
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 0%, VAT: 18%, SPECIAL CONSUMPTION TAX: 0%
JEWELRY : Duty: 2.5%, VAT: 18%, SPECIAL CONSUMPTION TAX: 0%
UNITED ARAB EMIRATES
Shipments valued over USD S5,000 will require an independent customs broker to clear the goods for you as Fedex is not permitted to do customs clearance for goods over this value. We use various services based at Dubai Airport for special import shipment handling. Their charges for customs clearance and onward delivery would be for your account. We pay for Fedex shipping and insurance for you.
For items under $5000 USD value; FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
LOOSE GEMSTONES : Duty: 5%, VAT: 5%
JEWELRY : Duty: 5%, VAT: 5%
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Security & Fraud
We take security very seriously at The Natural Sapphire Company. Purchases made through our secure website, in person, or by phone, are subject to extensive security checks to prevent fraud and give our customers the highest assurances of security and safety.
For Online Orders
We subscribe to various third party services (www.signifyd.com ) that do extensive background checks to research if any fraud activity has been associated with the person purchasing an item.
We will only ship to confirmed and authorized billing addresses.
If an item is paid for by check we will confirm that the check was not written or issued fraudulently.
We do not ship items that are paid by check until the check and funds have cleared.
We communicate with our customers via phone or email for all orders.
We check the billing and shipping addresses for all orders and contact the customer if there are any discrepancies.
We review the geographic locations of our orders.
We log all incoming IP addresses for our online orders.
We verify all AVS and Card Code Verification details.
In most cases we can only discuss the details of an order with the individual paying for the item.
For clients returning merchandise, our return procedures must be followed per our instructions. Items will not be accepted unless an RMA has been issued (see our return section for more information).
For international orders, we reserve the right to refuse payment methods that are not direct bank transfers. However, in most countries we subscribe to services that can verify and meet our needed security measures to confirm valid orders.
We reserve the right to refuse a sale to any person or entity for any reason.
We follow the laws relating to the United States Patriot Act.
Please Note: Attempted fraud will be vigorously pursued, reported, and prosecuted by all available legal means. Our staff and security detail are extremely skilled and dedicated to preventing and detecting fraud. We actively report all attempts of fraud to law enforcement authorities.
For Phone Orders
Questions or changes regarding an order and/or its shipping service can only be discussed with the individual paying for the item, unless permission from the purchaser has been given.
The security measures listed for our online orders also apply to our phone orders.
For Showroom, Office and Workshop Visits
We encourage customers to visit our New York location to view our sapphires in person. Please review the security measures below if you plan to visit our office.
Appointments are mandatory. For security reasons, we cannot allow visitors into our showroom, offices, or our workshop without a preexisting appointment. Appointments should be made in advance, at least two hours before your arrival time.
All visitors must present a valid photo ID such as a drivers license, passport, etc.
Visitors must be willing to have their photo ID scanned for our security records.
All visitors granted access should be willing to accept a fingerprint imaging scan (no ink!) if requested.
Visitors are scanned by metal detector and bags are subject to inspection.
Weekend and after hours appointments are not available. We only accept visitors during our regular business hours, by appointment only (see our business hours ) for more information.
If you are a returning visitor you will be subject to our normal security procedures as will any accompanying guests.
A Note About Our Security Practices
We work with a contracted third party security company to keep our office extremely secure at all times. Our 24/7 armed guard security and surveillance service includes:
16 high resolution video cameras with audio in and around our location
10 motion sensors
18 door and window security contacts
6 vibration sensors
10 silent call buttons for police and third party armed guard response
3 sets of double-door man-trap systems with fail safe hardware
1 intake window with 2 inch thick bullet proof glass
Steel reinforced walls at all entry walls and doors
We are located in a high security office building
Lobby and back-room security guards are on duty at all times, 24 hours a day, 7 days a week
Armed guard security is on full time staff
Our independent 24/7 security monitoring company is one block from our location and will respond immediately if summoned. They have remote access to all of our security systems for instant monitoring and reporting.
Our security is meticulously detailed and we make no exceptions for anyone or any situation.
NOTICE: ARMED GUARD ON PREMISES
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Online Security Policies
All online payments with credit cards are protected by the latest and most advanced online security technology. All transactions on our website go through SSL (Secure Socket Layers). This is the industry standard for online security and is also used by financial institutions. The security and privacy of your credit card, personal contact data, and all other electronic information is never at risk of being stolen or misused.
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User Agreement
Privacy Statement
We do not sell or use your personal information for anything other than transactions within our company. We will not offer for sale, solicit or share your name, address,
email address, purchase information or other personal information with any outside entities. You will never be contacted by The Natural Sapphire Company for any reasons
other than to address your initiated inquiries, purchases and emails. If you specifically request that we add you to our mailing list, then we will contact you from time
to time to let you know of company news and updates.
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Eligibility
Purchases from The Natural Sapphire Company can only be made by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to minors.
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Taxes & Fees
You are responsible for paying all shipping fees associated with the transportation of merchandise and all applicable taxes. This included any customs charges that may be incurred for international shipments.
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Release
You agree to release The Natural Sapphire Company (including our employees and subsidiaries) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with customer dissatisfaction of service or merchandise, after the inspection/return period expires on orders placed for our merchandise.
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Access & Interference
Our web site contains robot exclusion headers and you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of The Natural Sapphire Company. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content from our website without the prior expressed written permission of The Natural Sapphire Company.
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Disclaimer
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and The Natural Sapphire Company reserves
the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.
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Design Your Own
Custom Jewelry 
Sapphire Jewelry
