Please note our return policy varies depending on the item/s you are considering for purchase.
The following 3 item types are explained below:
- Custom Jewelry Orders 'Made To Order'
- Loose Sapphires & Finished 'Ready To Ship' Jewelry
- Wedding Bands
Made To Order Custom Jewelry, aka "Design Your Own":
We offer a 14 day return window to review your one-of-a-kind custom piece of jewelry. If you are not completely satisfied with your item, you may return it for a full refund.
There are situations where we will reserve the right to change our return policy for unusual custom orders or clients we cannot confidently satisfy. We will contact you in writing about any changes to our return policy for your order if it does not meet our standard return policy.
Items must be returned in the same condition as they were sent. If the item is damaged in any way it WILL void our return policy. Also important to note: while you have possession of any item, you are fully responsible for its value and care. It is not insured under our policy once delivered.
We encourage our clients to preview the loose gemstone they are interested in before creating a custom order jewelry setting if you want more confidence before starting the production process. We also offer to-scale wax models of the setting using our 3D printers.
Please contact us to inquire about any questions or special circumstances that we can help you with at 212-869-1165, or email us at firstname.lastname@example.org
For Loose Sapphire & Finished Jewelry Orders:
We offer a 14 day return window for you to review your sapphire or finished jewelry item. The 14 day period begins when you sign for and receive your item from the shipping carrier. If you are not completely satisfied with your item, you can return it for a full refund. While you have possession of any item you are fully responsible for its value and care.
If you need an extended inspection period, special circumstances can be agreed upon; however, they must be done so prior to the shipment of your item. Please contact us at 212-869-1165 to make special arrangements for an extended inspection period.
Loose sapphires will not be accepted for a refund if they have been set, scratched, chipped, fractured, weigh differently or have been altered in any way. We strongly recommend that you do not set your gemstone with another jeweler until you fully intend to purchase it.
Wedding Band Orders:
Our wedding bands are made to order and are returnable for a full refund within 14 days after delivery is received. For some ring sizes (very small or large) we reserve the right to waive our return policy. In the event your purchase does not qualify for our return policy, we will contact you directly to notify you of your options prior to processing your order.
If you have any specific questions regarding returns, please call us at 212-869-1165 or email us at email@example.com
Items must be returned in the same condition as they were sent. If the item is damaged in any way it will not be accepted for a refund. While you have possession of any item you are fully responsible for its value and care.
We reserve the right to change a return policy on certain items/situations on a case by case basis, if so we will inform the client in writing prior to commencing a transaction.
Entirely unique custom designs initiated/designed by a client will often not be accepted for returns.
We reserve the right to decline service to individuals whom we feel we cannot properly accommodate.
How to Return an Item
If you have purchased an item that you would like to return, you must contact us to request an RMA number (Return Merchandise Authorization). Do not send in a return unless you have an RMA number. All shipments will be refused and returned to sender if an RMA has not been issued.
Depending on the value of the item you are returning, you will be given special instructions on how to send in a return.
Items returned MUST be in the same new condition as they were when they were delivered to you. We will NOT accept damaged items. Please review our return policies before calling in for an RMA number.
A refund will be issued after we receive your return. Shipping costs cannot be refunded. If you paid by credit card, the charge will be credited back to your card. If you paid by check, wire transfer or Bitcoin, a company check will be issued to the name on the account from which the purchase was made from.
In order to deter potential theft, please do not write any words on the package shipping label that may allude to the contents of the package (such as gems, sapphires, jewelry, etc.). Do not declare the exact nature of the contents you are sending. If required by customs or the shipping company, specify the item is an "Antique Sample" or "Rock Crystal Sample".
Send returns to:
NSC Inc. RMA # (You must have an RMA Number)
6 East 45th Street, 20th Floor Penthouse
New York, NY 10017
Please Note: NO insurance coverage OR value is to be declared on returned items. Our insurance company will issue insurance coverage on the return shipment once your RMA Number has been generated.