Lauren at The Natural Sapphire Company was excellent to work with!!
Lauren at The Natural Sapphire Company was excellent to work with. I was concerned about buying very nice jewelry over the internet without seeing it in person first, but Lauren was superb. After I picked out a blue sapphire on the website purely by specs and the 360 view, I asked Lauren for a specific pendant configuration. Within a couple of days (accurately estimated by Lauren) she sent back a rendering of the pendant and an updated quote that was very close to the original estimated quote. However, now the updated bottom line quote also included an upcoming sale price that was not part of the original quote – I very much appreciated Lauren extending the sale price to me.
Again, not having seen / touched the stone in person, I wanted to make sure what I was seeing on the website matched real life. Lauren was kind enough to set my mind at ease with another short video and pictures of the stone in a different light setting. The time to build and ship the pendant / necklace was also accurately estimated by Lauren. My wife now loves her new necklace. Thank you Lauren!