This was my first time buying jewelry online and Caitlyn made it a very painless process. I could not be happier with the amount of care and patience she showed while working with me. She answered every question I had and went out of her way to make me more comfortable making such a large purchase online. The engagement ring I purchased turned out simply beautiful! My fiancé is one happy girl. I will and have recommended The Natural Sapphire Company to anyone looking for beautiful sapphire jewelry.