This informational page outlines how we prevent potential Fraud and measures we take to secure our security as a jewelry company.
Our extensive collection of loose sapphires and sapphire jewelry has been built over three generations. We take great pride in our business and it is important that we provide our customers with the highest assurances of security and legitimacy.
We do not consider ourselves an “internet company." Rather, we are a 70+year old company that has created an e-commerce venue where our clients can review and purchase any item in our inventory.
Purchases made online through our secure website, in person, or by phone are subject to extensive security checks to make sure the order and transaction are legitimate and legal.
For Online Orders
1.
We subscribe to various third party services that do extensive background checks to research if any fraud activity has been associated with the person purchasing an item.
2.
We will only ship to confirmed and authorized billing addresses.
3.
If an item is paid for by check we will confirm that the check was not written or issued fraudulently.
4.
We do not ship items that are paid by check until the check and funds have cleared.
5.
We call, email, and communicate on a need basis for all of our orders.
6.
We check the billing and shipping addresses for all orders and contact the purchaser if there are any discrepancies or issues not matching the credit card payment method.
8.
We log all incoming IP addresses for our online orders.
9.
We verify all AVS and Card Code Verification details.
10.
In most cases we can only discuss the details of an order with the individual paying for the item.
11.
For clients returning merchandise, our procedures must be followed per our exact return instructions, items will not be accepted unless an RMA is issued (see FAQ page for more information).
12.
For international orders, we reserve the right to refuse payment methods that are
not direct bank transfers. However, in most industrialized countries we subscribe to services that can verify and meet our needed security measures to confirm valid orders.
13.
We have other investigative procedures in place to flag potentially fraudulent activities.
14.
We reserve the right to refuse a sale to any person or entity for any reason.
15.
We follow the laws relating to the United States Patriot Act.
For Phone Orders
Questions or changes regarding an order and/or its shipping service can only be discussed with the individual paying for the item, unless permission of the purchaser is given otherwise.
All Online Order security measures listed above also pertain to phone orders.
Please Note
Attempts of fraud will be vigorously pursued, reported and prosecuted by all available legal means. Our staff and security detail are extremely skilled and dedicated to preventing and detecting fraud. We actively report to law enforcement authorities for all attempts made against us.
For Showroom, Office and Workshop Visits
Additional details for customers who wish to visit our physical location:
1.
You MUST have an appointment. Visitors will not be allowed entry to our showroom, offices, and or workshop without a pre-existing appointment. Due to security measures, we need at least two hours advanced request for an appointment.
2.
All visitors must present a valid photo ID.
3.
Visitors must be willing to have their photo ID scanned for our security records.
4.
All persons granted access need to accept a fingerprint scan if requested (our scanning system is non-ink, it is only photo scanning of your thumb or index finger).
5.
Visitors are scanned by metal detector and bags are subject to inspection.
6.
Weekend and after hours appointments are not available. We only accept visitors during our regular business hours, by appointment only (see our Contact page for hours of operation).
7.
If you are a returning visitor you will be subject to our normal security procedures as will any accompanying guests.
A Note About Our Security Practices
We work with a contracted third party security company to keep our office extremely secure at all times. Our 24/7 armed guard security and surveillance service includes:
- 16 high resolution video cameras with audio in and around our location
- 10 motion sensors
- 18 door and window security contacts
- 6 vibration sensors
- 10 silent call buttons for police and third party armed guard response
- 3 sets of double door man trap systems with fail safe hardware
- 1 intake window with 2 inch thick bullet proof glass (will stop all handguns)
- Steel reinforced walls at all entry walls and doors
- We are located in a high security office building
- Lobby and back room security guards are on duty at all times, 24 hours a day, 7 days a week
- Armed guard security is on full time staff
Our independent 24/7security monitoring company is one city block from our location and will respond immediately if summoned. They have remote access to all our security systems for instant monitoring and reporting.
Our security is meticulously detailed and we make no exceptions for anyone or any situation.
NOTICE: ARMED GUARD ON PREMISES